Network Coordination Centre (NCC)

Role

• Provide real time incident management for Brisbane Transport Fleet Bus to optimise bus service continuity.
• Provide on road support to the drivers and buses.

Services

The NCC manages three discrete functions:

• Queen St Bus Station (QSBS) operational management.
• On-road mobile response.
• Bus Control.

QSBS responsibilities:

• Safe operations of the bus station, including bus operators, passengers and general pedestrian traffic.
• Vehicle separation and follow-up, and on-time service running.
• Bus station evacuation coordination.  
• Patron service-related information dissemination.
• Passenger and roadway area monitoring.

On-road mobile response responsibilities:

• Incident response (field). 
• Infrastructure monitoring.

Bus Control responsibilities:

• Operational communication centre for Brisbane Transport.
• Bus network operational safety.
• Special events coordination assistance. 
• Critical incident management.
• Nightlink co-ordination.

Hours of operation:

• Monday to Thursday 4.45am to 1.00am.
• Friday 4.45am to 12.30am Sunday.